Frequently Asked Questions

Welcome to FIXSIA Lighting! Find answers to common questions about our products, orders, shipping, returns, and refunds. If you need additional assistance, our team is here to help.

1. What types of lighting does FIXSIA offer?

FIXSIA Lighting offers lighting options for different areas of your home, including indoor spaces, bedrooms, patios, gardens, pathways, and entryways. Browse our collections to find lighting that complements your space and style.

2. Where does FIXSIA Lighting ship?

We currently ship within the United States.

3. Is shipping free?

Yes! We offer free standard shipping on all orders, with no minimum purchase required.

4. How long does order processing take?

Orders typically take 1–3 business days to process. Orders placed after our 5:00 PM Eastern Time (ET) cutoff, on weekends, or on U.S. public holidays may begin processing on the next business day.

5. How long does delivery take?

Estimated delivery is 5–7 business days after your order has been processed and shipped. Delivery times are estimates and may vary due to carrier delays, weather, or other circumstances.

6. How can I track my order?

When tracking information is available, we will send it to your email address. Please check your inbox and spam or junk folder for shipping notifications.

7. Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible at support@fixsia.com. We will do our best to help before the order enters processing or ships. Changes and cancellations cannot be guaranteed once processing has begun.

8. What is your return policy?

We accept eligible return requests within 30 days of delivery. Items should be unused, in their original condition, and returned with their original packaging and accessories where applicable. Proof of purchase or your order number is required.

Please contact our support team before sending anything back so we can provide return instructions. Returns are accepted by mail only.

9. Do you offer exchanges?

Yes. Eligible items may be exchanged within 30 days of delivery, subject to product availability. Please contact support@fixsia.com before returning an item to request an exchange.

10. When will I receive my refund?

Once your returned item has been received, inspected, and approved, we aim to process your refund within 7 days. Refunds are issued to the original payment method. Your bank or payment provider may require additional time for the funds to appear.

11. What if my item arrives damaged, defective, or incorrect?

Please contact us at support@fixsia.com with your order number and a description of the issue. If possible, include clear photos of the item and its packaging. Our team will review the issue and help you with the next steps.

12. What should I do if my order hasn't arrived?

First, check your shipping confirmation and tracking information if available. If your order is later than the estimated delivery window, email support@fixsia.com with your order number so we can assist you.

13. How can I contact FIXSIA Lighting?

You can reach us through the following channels:

Email: support@fixsia.com
Phone: +1 917-441-1780
Address: 15A W 73rd St, New York, NY 10023, USA

Our customer support hours are Monday through Friday, 9:00 AM–5:00 PM Eastern Time (ET). We are closed on weekends. We aim to respond to emails within 1–2 business days.

Still Have Questions?

We're happy to help with product information, orders, shipping, returns, exchanges, and refunds.

Contact FIXSIA Lighting: support@fixsia.com

FIXSIA Lighting — Illuminate Every Space.