Terms of service

Last Updated: October 18, 2026

1. Overview

Welcome to FIXSIA Lighting. Throughout these Terms of Service, the terms “we,” “us,” and “our” refer to FIXSIA Lighting. We operate this online store and website, including all related information, content, features, products, and services, to provide customers with a convenient shopping experience.

By visiting our website, browsing our products, placing an order, or using any of our services, you agree to these Terms of Service and our applicable store policies, including our Privacy Policy, Shipping Policy, and Return and Refund Policy.

If you do not agree to these terms, please do not use our website or services.

2. Eligibility and Acceptable Use

By using this website, you confirm that you are legally permitted to enter into a binding agreement under the laws applicable to you. If you make a purchase on behalf of another person or business, you confirm that you have the authority to do so.

You agree not to use our website or products for unlawful purposes, violate applicable laws, interfere with website security, attempt unauthorized access, transmit malicious code, or engage in fraudulent activity.

We reserve the right to restrict access to our website or refuse service where reasonably necessary to protect our business, customers, website, or legal interests, subject to applicable law.

3. Products and Product Information

FIXSIA Lighting aims to provide accurate product descriptions, photographs, specifications, and other product information.

Product colors and appearances may vary slightly depending on screen settings, lighting conditions, photography, and display characteristics. Product images are provided to illustrate the items and may not show every detail.

Please review product descriptions, dimensions, materials, installation requirements, and other available specifications before placing an order.

We do not guarantee that every product description, image, or other website content will always be completely free of errors. If a material error is identified, we will take appropriate steps to address it in accordance with applicable law.

4. Pricing and Availability

All prices and applicable charges will be displayed on our website or at checkout before you complete your purchase.

Prices, promotions, and product availability may change without prior notice, subject to applicable law. Any change will not retroactively alter an order that we have already accepted, except where permitted or required by law.

We reserve the right to correct pricing, listing, or availability errors. If an order is affected by a material error, we may contact you to explain the issue and discuss available options before proceeding, as permitted by law.

Product availability is not guaranteed until your order has been accepted.

5. Orders and Order Acceptance

Placing an order constitutes an offer to purchase the selected products under these Terms of Service.

After submitting an order, you may receive an automated order confirmation. This confirmation acknowledges receipt of your order and does not necessarily mean that the order has been finally accepted.

We reserve the right to decline, limit, or cancel an order where reasonably necessary, including in cases involving suspected fraud, unauthorized transactions, incorrect pricing, product unavailability, inaccurate customer information, or violations of these terms.

If we cancel an order after payment has been collected, we will arrange an applicable refund to the original payment method.

You are responsible for providing accurate billing, shipping, and contact information and for notifying us of relevant changes before your order is processed.

6. Payment

Payments must be completed using the payment methods offered at checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method and authorize the applicable payment provider to process the transaction.

We do not guarantee the availability of every payment method at all times. Payment transactions may be subject to the terms and security procedures of the relevant payment provider.

Orders may be delayed or canceled if payment cannot be authorized, completed, or verified.

7. Shipping and Delivery

Our Shipping Policy explains our shipping coverage, shipping charges, order processing times, estimated delivery times, and tracking procedures.

Delivery estimates are not guarantees. Actual delivery may be affected by carrier operations, weather, customs procedures where applicable, incorrect addresses, and other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate shipping address. We cannot guarantee changes to an address after an order has been processed or shipped.

Nothing in these terms excludes any shipping or delivery obligations imposed on us by applicable law.

8. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are governed by our Return and Refund Policy.

Please review that policy before placing an order to understand the applicable eligibility requirements, return time limits, return shipping arrangements, exchange procedures, and refund processing time.

Nothing in these terms is intended to remove or restrict consumer rights that cannot legally be excluded.

9. Promotions and Discount Offers

Promotional offers, discount codes, and special pricing may be subject to additional conditions, including eligibility requirements, expiration dates, product exclusions, and usage limits.

Unless expressly stated otherwise, promotional offers cannot be exchanged for cash and may not be combined with other offers.

We reserve the right to correct promotional errors and address suspected misuse of promotional offers in accordance with applicable law.

10. Intellectual Property

Unless otherwise stated, the content on this website, including text, graphics, logos, product presentation, page layouts, and other materials, is owned by or used with permission by the relevant rights holder.

You may browse the website and use its content for personal, non-commercial shopping purposes.

You may not copy, reproduce, distribute, modify, publish, or commercially exploit website content without prior written permission from the applicable rights holder, except where permitted by law.

Nothing in these terms transfers ownership of intellectual property to you.

11. Third-Party Services and Links

Our website may provide access to third-party services, applications, payment providers, or external websites.

Third-party services may operate under their own terms and privacy policies. We do not control every aspect of these services and are not responsible for their independent content, availability, or practices, except where responsibility cannot legally be excluded.

Your use of third-party services is subject to the applicable terms of those providers.

12. Website Availability and Security

We aim to keep our website accessible and functioning properly. However, uninterrupted access is not guaranteed.

Website access may occasionally be restricted, suspended, or interrupted for maintenance, technical issues, security concerns, or circumstances beyond our reasonable control.

You agree not to interfere with website operations, attempt to bypass security measures, access restricted systems without authorization, or use automated methods in a way that violates applicable law or harms our services.

13. Disclaimer of Warranties

To the extent permitted by applicable law, our website and its content are provided on an “as available” and “as provided” basis.

We do not guarantee uninterrupted website access, error-free operation, or that every website feature will always be available.

Product warranties, if any, are governed by the applicable product documentation, warranty terms, and laws. Nothing in this section excludes express warranties or statutory guarantees that cannot legally be excluded.

14. Limitation of Liability

To the maximum extent permitted by applicable law, FIXSIA Lighting will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or services where such liability may lawfully be excluded.

Nothing in these terms limits or excludes liability for fraud, willful misconduct, death or personal injury where exclusion is prohibited, or any other liability that cannot legally be limited or excluded.

Where liability may legally be limited, the extent of any limitation will be determined under the applicable law and the circumstances of the claim.

15. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, or reasonable expenses arising directly from your unlawful use of our website, your material violation of these terms, or your infringement of another party’s rights.

This section does not require you to indemnify us for losses caused by our own unlawful conduct or where such an obligation is prohibited by law.

16. Governing Law

These Terms of Service will be interpreted in accordance with applicable law.

Any dispute will be handled by a court or other competent authority with jurisdiction under the applicable legal rules. Nothing in this section removes any mandatory consumer protections or legal rights available to you in your place of residence.

17. Contact Information

For questions about these Terms of Service, orders, or our store policies, please contact us:

Store Name: FIXSIA Lighting
Email: support@fixsia.com
Phone: +1 917-441-1780
Business Address: 15A W 73rd St, New York, NY 10023, USA
Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET)