Refund policy

Last Updated: October 18, 2026

At FIXSIA Lighting, we want you to feel confident when shopping with us. If your purchase does not meet your expectations, you may request a return, exchange, or refund according to the terms outlined below.

1. Return Window

You may request a return within 30 days of receiving your order.

To qualify, the item must be unused, in its original condition, and returned with its original packaging and included accessories, where applicable. Proof of purchase or your order number is required.

2. How to Request a Return

To request a return, email support@fixsia.com with the following information:

  • Your order number

  • The name of the item you wish to return

  • The reason for your return

  • Photos of the item, if it is damaged or defective

Our team will review your request and provide return instructions if it is approved.

Please do not send an item back before receiving return instructions from our team.

3. Return Shipping

All returns must be sent by mail according to the instructions provided by our team.

For standard returns, customers are responsible for return shipping costs unless otherwise agreed or required by applicable law.

If you receive an incorrect, damaged, or defective item, contact us before mailing it back. We will review the issue and advise you on the next steps.

We recommend using a shipping service with tracking and keeping your mailing receipt until your return is completed.

4. Exchange Policy

We accept exchange requests for eligible items within 30 days of delivery.

To qualify for an exchange, the item must be unused, in its original condition, and include its original packaging and accessories, where applicable.

To request an exchange, email support@fixsia.com with your order number, the item you wish to exchange, and the item you would like instead.

Our team will review your request and provide instructions. Exchanges are subject to product availability.

Return shipping costs for exchanges will be communicated when your request is reviewed. If the item is incorrect, damaged, or defective, please contact us for assistance.

5. Refund Policy

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be processed within 7 days of receiving the returned item. Refunds will be issued to your original payment method.

Please note that your bank or payment provider may take additional time to make the funds available in your account.

Original shipping charges, if any, may not be refundable unless the return is due to our error or otherwise required by applicable law.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us at support@fixsia.com as soon as possible.

Include your order number, a description of the issue, and photos when available. We will review the information and help determine an appropriate resolution, which may include a replacement, exchange, or refund.

7. Items That Do Not Meet Return Conditions

Items that have been used, damaged after delivery, or returned without required components may not qualify for a return or exchange, except where applicable law requires otherwise.

If you are unsure whether your item qualifies, please contact our support team before sending it back.

8. Late or Missing Refunds

If you have not received your refund after we confirm that it has been processed:

  1. Check your bank or payment account.

  2. Contact your bank or payment provider to ask whether the refund is pending.

  3. If you still need assistance, email support@fixsia.com.

9. Contact Information

For questions about returns, exchanges, or refunds, please contact us:

Store Name: FIXSIA Lighting
Email: support@fixsia.com
Phone: +1 917-441-1780
Business Address: 15A W 73rd St, New York, NY 10023, USA
Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET)