Privacy policy

Last Updated: October 18, 2026

At FIXSIA Lighting, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, place an order, or contact our customer support team.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you visit our website or place an order.

Personal Information

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Order details and purchase history

Payment Information

Payments are processed through the payment providers available at checkout. We may receive payment-related information, such as transaction confirmations and payment status. Your full payment card details are generally handled by the payment provider rather than stored directly by us.

Device and Website Information

When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, pages viewed, and interactions with our website. Cookies and similar technologies may be used for website functionality, analytics, and advertising, depending on your settings and the services enabled on our store.

2. How We Use Your Information

We may use your information to:

  • Process and fulfill orders.

  • Arrange shipping and provide order tracking.

  • Send order confirmations and shipping notifications.

  • Respond to questions and customer support requests.

  • Process eligible returns, exchanges, and refunds.

  • Maintain, operate, and improve our website.

  • Detect and help prevent fraud, unauthorized transactions, and other misuse.

  • Meet applicable legal, tax, accounting, and regulatory requirements.

  • Send promotional emails where permitted by law and according to your preferences.

You may unsubscribe from promotional emails using the unsubscribe link included in those messages. Transactional messages about your orders may still be sent when necessary.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to remember preferences, maintain shopping cart functionality, understand website traffic, and support advertising services where enabled.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features or shopping functionality.

Where required by law, we will provide appropriate choices for non-essential cookies and similar technologies.

4. How We Share Your Information

We may share relevant information with trusted service providers when necessary to operate our store and fulfill your requests. These providers may include:

  • Shopify and website service providers.

  • Payment processors.

  • Shipping carriers and fulfillment providers.

  • Customer support services.

  • Website analytics and advertising providers, where enabled.

  • Professional advisers and authorities when disclosure is legally required or necessary to protect our rights.

We share only the information reasonably needed for the relevant purpose. Service providers may process information according to their own privacy practices and applicable agreements.

We do not sell your personal information for money. Certain advertising or analytics activities may qualify as sharing or targeted advertising under some privacy laws. Where required, you may have the right to opt out of such activities.

5. Shopify and Store Services

Our online store is powered by Shopify. Information you provide through our store may be processed by Shopify and other service providers to support checkout, payments, order management, security, and related services.

Shopify's handling of personal information is also subject to its applicable privacy terms. Please review Shopify's privacy information for further details about its practices.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer support, maintain business records, resolve disputes, prevent fraud, and meet legal obligations.

The length of time we retain information depends on the type of information and the purpose for which it was collected. When information is no longer needed, we take reasonable steps to delete it or otherwise handle it in accordance with applicable requirements.

7. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or disclosure.

However, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

8. Your Privacy Rights

Depending on where you live and the laws that apply, you may have the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of certain personal information.

  • Request a copy of certain information in a portable format.

  • Opt out of certain targeted advertising or data-sharing activities.

  • Withdraw consent where processing is based on consent.

  • Appeal certain privacy decisions where applicable.

To make a privacy request, contact us using the details provided below. We may need to verify your identity before completing your request.

We will handle eligible requests in accordance with applicable law.

9. Children's Privacy

Our website is not intended for children who are not legally permitted to make purchases or use the services under applicable law. We do not knowingly collect personal information from children in circumstances where collection is prohibited. If you believe a child has provided personal information to us, please contact us so we can review the matter.

10. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of websites that we do not operate. We encourage you to review their privacy policies before providing personal information.

11. International Data Processing

Your information may be processed or stored in countries other than the country where you live, depending on the location of Shopify and our service providers. Privacy laws in those locations may differ from the laws in your jurisdiction. Where required, appropriate safeguards will be used for international transfers of personal information.

12. Contact Information

If you have questions about this Privacy Policy or wish to make a privacy-related request, contact us:

Store Name: FIXSIA Lighting
Email: support@fixsia.com
Phone: +1 917-441-1780
Business Address: 15A W 73rd St, New York, NY 10023, USA
Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET)