Privacy policy

Last Updated: July 12, 2026

1. Introduction

Welcome to Fixsia.

Your privacy matters to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website, place an order, or interact with our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this Policy, please discontinue using our website and services.

2. Information We Collect

Depending on how you interact with our website, we may collect different types of information.

Personal Information

When you place an order or contact us, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address

Order Information

To process your purchases, we may collect:

  • Order details
  • Purchased products
  • Payment confirmation
  • Shipping information
  • Customer service communications

Device Information

When you browse our website, we may automatically collect:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Time zone
  • Website activity
  • Referral source

3. How We Collect Information

We collect information directly from you and automatically through our website.

Information may be collected when you:

  • Place an order
  • Create an account
  • Subscribe to emails
  • Contact customer support
  • Participate in promotions
  • Browse our website
  • Accept cookies
  • Complete forms on our website

Some technical information is collected automatically through cookies and similar technologies.

4. How We Use Your Information

We use your information to operate our business and provide our services.

This may include:

  • Processing and fulfilling orders
  • Verifying payments
  • Shipping your purchases
  • Providing customer support
  • Sending order confirmations and tracking updates
  • Preventing fraud and unauthorized transactions
  • Improving our website and shopping experience
  • Personalizing product recommendations
  • Sending promotional emails when permitted
  • Meeting legal and regulatory obligations

We only use your information for legitimate business purposes or where required by law.

5. Payment Information

For your security, Fixsia does not store your complete credit or debit card information on our servers.

Payments are securely processed by trusted third-party payment providers that use industry-standard encryption and security measures to protect your financial information.

We receive only the information necessary to confirm and manage your order.

6. Shopify Platform

Our online store is hosted by Shopify.

Shopify provides the technology required to display products, process orders, manage payments, and securely operate our online store.

Information processed through Shopify is handled according to Shopify's own privacy and security standards. We encourage customers to review Shopify's Privacy Policy for additional information about how their platform handles personal data.

7. Cookies and Similar Technologies

Like many online stores, Fixsia uses cookies and similar technologies such as pixels and web beacons.

These technologies help us:

  • Remember your shopping cart
  • Save your browsing preferences
  • Improve website performance
  • Understand how visitors use our website
  • Measure marketing effectiveness
  • Deliver more relevant advertising

Most web browsers allow you to manage or disable cookies through their settings. Please note that disabling cookies may affect certain website features and functionality.

8. Analytics and Advertising

To better understand how visitors interact with our website and to improve our marketing efforts, we may use trusted analytics and advertising services.

These services may include:

  • Google Analytics
  • Google Ads
  • Meta Pixel

These tools help us measure website traffic, evaluate advertising performance, improve user experience, and deliver advertisements that are more relevant to customer interests.

Each provider manages information according to its own privacy policy.

9. Third-Party Services

To operate our business efficiently, we work with carefully selected third-party service providers.

These providers may assist with:

  • Payment processing
  • Order fulfillment
  • Shipping and delivery
  • Website hosting
  • Customer support
  • Marketing services
  • Analytics
  • Fraud prevention

These companies receive only the information necessary to perform their services and are expected to protect your information appropriately.

10. Sharing Your Information

Fixsia values your privacy.

We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.

Your information may be shared only when necessary to:

  • Complete your purchase
  • Process payments
  • Deliver orders
  • Prevent fraud
  • Comply with legal obligations
  • Support business operations through trusted service providers

We may also disclose information if required by applicable law or to protect the rights, property, or safety of Fixsia, our customers, or others.

11. Data Security

Protecting your personal information is important to us.

We use reasonable administrative, technical, and organizational safeguards designed to help protect the information we collect.

Our security practices may include:

  • SSL encryption
  • Secure Shopify infrastructure
  • Restricted access to personal information
  • Trusted payment processing
  • Ongoing security monitoring

Although we work hard to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

12. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include the ability to:

  • Access your personal information
  • Request corrections to inaccurate information
  • Request deletion of eligible personal information
  • Object to certain processing activities
  • Opt out of marketing communications where permitted by law
  • Receive equal service when exercising your privacy rights

To exercise your rights, please contact us using the information provided at the end of this Privacy Policy.

13. Your Privacy Choices

You have control over many aspects of your personal information.

You may choose to:

  • Update your account information
  • Unsubscribe from marketing emails
  • Disable cookies through your browser settings
  • Request deletion of eligible personal information
  • Contact us with privacy-related questions or concerns

We'll make reasonable efforts to honor your requests in accordance with applicable laws.

14. Children's Privacy

Fixsia is intended for use by individuals who are at least 13 years of age.

We do not knowingly collect personal information from children under 13.

If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to remove that information from our records as quickly as possible.

If you believe a child has provided personal information through our website, please contact us immediately so we can investigate and take appropriate action.

15. International Data Transfers

As an online business, some of the service providers we work with may operate in countries outside your place of residence. As a result, your personal information may be transferred to, stored, or processed in different countries where privacy laws may differ.

Whenever your information is transferred internationally, we take reasonable steps to ensure it is handled securely and in accordance with applicable data protection laws.

16. Links to Other Websites

Our website may occasionally include links to third-party websites, products, or services for your convenience.

Please note that this Privacy Policy applies only to Fixsia. We are not responsible for the privacy practices, security measures, or content of external websites. We encourage you to review the privacy policies of any third-party websites before providing your personal information.

17. Do Not Track (DNT)

Some web browsers offer a Do Not Track (DNT) feature that allows users to signal their privacy preferences while browsing.

Because there is currently no consistent industry standard for responding to these signals, Fixsia does not modify its data collection or tracking practices based on Do Not Track requests.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, technology, legal obligations, or industry practices.

When updates are made, the revised version will be posted on this page along with a new "Last Updated" date.

We encourage you to review this Privacy Policy periodically so you remain informed about how we collect, use, and protect your information.

Your continued use of our website after any updates become effective constitutes your acceptance of the revised Privacy Policy.

19. Contact Us

If you have any questions about this Privacy Policy, your personal information, or would like to exercise your privacy rights, we're here to help.

Fixsia

Email: support@fixsia.com

Phone: +1 (213) 495-4796

Business Address:
3440 S Cordoba Ave
Spring Valley, CA 91977
United States

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (Pacific Time)