Shipping policy
Last Updated: June 13, 2026
At Fixsia, we know how important it is to receive your order on time. That's why we work hard to process every order quickly and deliver it safely. The information below explains how our shipping process works, including delivery times, shipping costs, tracking, and what to do if you experience any shipping issues.
Where We Ship
At this time, we ship orders within the United States only.
Unfortunately, we are unable to deliver to international destinations, U.S. territories, or APO/FPO addresses.
Order Processing
Orders placed before 5:00 PM Pacific Time (PT) on business days are usually processed the same day. Orders received after the cut-off time, on weekends, or on public holidays will be processed on the next business day.
Our normal processing time is 1–3 business days. During this time, we verify your payment, prepare your items, perform quality checks, and securely package your order before it leaves our warehouse.
Delivery Time
After your order has been shipped, it typically arrives within 6–9 business days.
In most cases, you can expect to receive your order within 7–12 business days from the date your order is placed.
Please remember that delivery estimates are not guaranteed. Occasionally, shipping carriers may experience delays that are outside of our control.
Shipping Cost
We offer free standard shipping on every order delivered within the United States.
There are no minimum purchase requirements, and no promotional code is needed. The free shipping discount is applied automatically during checkout.
Shipping Partners
To make sure your order arrives safely and on time, we work with trusted shipping carriers such as USPS, UPS, FedEx, DHL, and other reliable regional delivery providers when appropriate.
The carrier used for your shipment will depend on your delivery address and the size of your order.
Tracking Your Order
As soon as your order ships, we'll send you a confirmation email with your tracking number.
Tracking information may take up to 24 hours to appear after the shipping confirmation is sent.
If you haven't received a tracking email within five business days after placing your order, please get in touch with us and we'll be happy to help.
Shipping Delays
Although most orders arrive within the estimated timeframe, delays can occasionally happen because of severe weather, busy holiday seasons, carrier network issues, or other unexpected events.
If your order is taking longer than expected, contact us and we'll work with the shipping carrier to check the status of your shipment and keep you updated.
Incorrect Shipping Address
Please double-check your shipping address before completing your order.
If an incorrect or incomplete address is provided, delivery may be delayed or the package may be returned to us. If a returned package needs to be shipped again, additional shipping charges may apply.
If you notice a mistake after placing your order, contact us as soon as possible. We'll do our best to update your address before your package is shipped.
Lost Packages
If your package appears to be lost while in transit, please let us know.
We'll contact the shipping carrier, investigate the shipment, and help you find the best possible solution. If the carrier confirms that the package has been lost, we'll resolve the issue according to our Return & Refund Policy.
Damaged Deliveries
If your order arrives damaged, please contact us within 48 hours of delivery.
To help us process your request quickly, include a few clear photos of the damaged product and its packaging. Once we review the information, we'll arrange a replacement or another appropriate solution if your claim is approved.
Marked as Delivered but Not Received
If your tracking information shows that your package has been delivered but you can't find it, we recommend checking around your property, asking neighbors or household members, and contacting the shipping carrier first.
If you're still unable to locate your package, please contact us and we'll do everything we can to assist you.
Refused Deliveries
If an order is refused by the customer for reasons unrelated to an error on our part, the package may be returned to us. Any return shipping costs charged by the carrier may be deducted from the refund amount, where applicable.
Need Help?
If you have any questions about shipping, delivery, or tracking your order, we're always happy to help.
Fixsia
Email: support@fixsia.com
Phone: +1 (213) 495-4796
Business Address:
3440 S Cordoba Ave
Spring Valley, CA 91977
United States
Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM (Pacific Time)