Shipping policy

Last Updated: October 18, 2026

At FIXSIA Lighting, we strive to provide a smooth and reliable shopping experience. Please review the following shipping policy for information about order processing, shipping costs, delivery estimates, and tracking.

1. Shipping Coverage

FIXSIA Lighting currently ships orders within the United States.

2. Shipping Costs

We offer free standard shipping on all orders, with no minimum purchase required. Any applicable shipping charges will be displayed at checkout before you complete your purchase.

3. Order Processing Time

Orders are processed within 1–3 business days after they are placed.

Our order cutoff time is 5:00 PM Eastern Time (ET), Monday through Friday. Orders placed after the cutoff time, on weekends, or on U.S. public holidays will begin processing on the next business day.

Business days do not include weekends or U.S. public holidays.

4. Estimated Delivery Time

Standard shipping typically takes 5–7 business days after your order has been processed and shipped.

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, carrier operations, weather conditions, and other circumstances beyond our control.

5. Order Tracking

Once your order has shipped, we will send a shipping confirmation email with tracking information when available. Please allow time for tracking updates to appear after the carrier receives the shipment.

6. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at support@fixsia.com.

We will do our best to accommodate your request if the order has not yet been processed or shipped. Changes and cancellations cannot be guaranteed once processing or shipping has begun.

7. Shipping Address

Please make sure your shipping address and contact information are accurate and complete when placing your order.

If you notice an error in your shipping address, contact us promptly. Address changes cannot be guaranteed after an order has been processed or shipped.

8. Delayed, Missing, or Damaged Shipments

If your order has not arrived within the estimated delivery window, please contact us with your order number so we can assist you.

If your package arrives damaged or appears to be missing, contact us as soon as possible. Include your order number, tracking details, and photos when available so we can review the issue and help determine the appropriate next steps.

9. Contact Information

For questions about shipping or an existing order, please contact us:

Store Name: FIXSIA Lighting
Email: support@fixsia.com
Phone: +1 917-441-1780
Business Address: 15A W 73rd St, New York, NY 10023, USA
Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET)
Live Chat: Available through our website when the live chat service is online.

We aim to respond to customer inquiries within 1–2 business days.